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nala.africa

Policy for Cookies & Related Technologies

Nala DOT Africa (PTY) Ltd would like you to know more about the web technologies that we use to run our webshop. These technologies are meant to provide as many people with the best browse and purchase experience possible and provide advertising, site-experience, and other benefits to this end. You can read about this in further detail in this policy document.

In this privacy policy, we ‘ll refer to www.nala.africa and Nala DOT Africa (PTY) Ltd collectively as the “Site”. We ‘ll refer to cookies and related technologies collectively as “Cookie Technologies.”

Types of Cookie Technologies

Cookies

Cookies are small data files sent from a server to your web browser. They are stored in your browser ‘s cache and allow a website or a third party to recognize your browser. There are three primary types of cookies:

  • Session cookies are specific to a particular visit and carry information as you view different pages so you don ‘t have to re-enter information every time you change pages or attempt to checkout. Session cookies expire and delete themselves automatically in a short period of time like after you leave the Site or when you close your web browser.
  • Persistent cookies remember certain information about your preferences for viewing the site, and allow Nala.africa to recognize you each time you return. Persistent cookies are stored on your browser cache or mobile device until you choose to delete them, and otherwise typically delete themselves at expiration.
  • Third-party cookies are placed by a party other than nala.africa, and may gather browsing activity across multiple websites and across multiple sessions. They are usually a type of persistent cookie and are stored until you delete them or they expire based on the time period set in each third-party cookie. Most notably, third-party cookies allow third-party server to show you items that you ‘ve shown interest in, either directly or indirectly.

Cookies store data about your use, but they are helpful because they allow us to help nala.africa function and customize your experience.

Other Technologies

In addition to cookies, there are other similar technologies used by nala.africa and elsewhere on the web or in mobile ecosystems.

  • Web pixels: These are tiny graphics (sometimes called “clear GIFs” or “web beacons”) with a unique identifier that are used to understand browsing activity. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are rendered invisibly on web pages when you open a page.
  • Social widgets: These are buttons or icons provided by third-party social media providers that allow you to interact with those social media services when you view a web page or a mobile app screen. These social widgets may collect browsing data, which may be received by the third party
  • UTM codes: These are strings that can appear in a URL (the “Uniform Resource Locator,” which is typically the http or https address entered to go to a web page) when a user moves from one web page or website to another, where the string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website.

Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

MailPoet newsletter & emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

MailPoet creates and stores two cookies if you are using WooCommerce and MailPoet together. Those cookies are:

Cookie name: mailpoet_revenue_tracking

Cookie expiry: 14 days.

Cookie description: The purpose of this cookie is to track which newsletter sent from your website has acquired a click-through and a subsequent purchase in your WooCommerce store.

Cookie name: mailpoet_abandoned_cart_tracking

Cookie expiry: 3,650 days.

Cookie description: The purpose of this cookie is to track a user that has abandoned their cart in your WooCommerce store to then be able to send them an abandoned cart newsletter from MailPoet.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What we collect and store

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

What we track

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

YITH WooCommerce Wishlist

  • Wishlist details, such as products added, date of addition, name and privacy settings of your wishlists

Our team members have access to this information to offer you better deals for the products you love.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve added to the wishlist: we’ll use this to show you and other users your favourite products, and to create targeted email campaigns.
  • Wishlists you’ve created: we’ll keep track of the wishlists you create, and make them visible to the store staff

We’ll also use cookies to keep track of wishlist contents while you’re browsing our site.

Purposes

nala.africa uses Cookie Technologies to recognize your logged-in state on www.nala.africa, to understand what purchases members and visitors are interested in, to make nala.africa Sites function for you, and to help your browsing experience and use of the Site feel more customized. More generally, nala.africa uses Cookie Technologies for the following.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 12 Months for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Security and Authentication (Strictly Necessary)

Some cookie and similar technology functions are necessary and vital to ensuring that nala.africa works properly for visitors and members, such as maintaining the security, safety, and integrity of the Site, authentication and logging into nala.africa (including remembering permissions and consents you have granted), and ensuring the ability to securely complete transactions.

Account and User Preferences

Some technologies are used to remember your account and preferences over time, such as remembering your account or keeping yourself logged in when returning to Nala.africa, maintaining your choices on nala.africa features and how you want nala.africa to appear and customising content based on how you use nala.africa.

Social Networks

Some technologies help you to interact with social networks you are signed into while using the Services, such as sharing content with the social network and other features you employ with the social network, or that are allowed in the social network‘s privacy policy. These may be set and controlled by the social networks, and your preferences with those social networks.

Social networks may also work with nala.africa or with you for analytics or for marketing purposes, as discussed below. You may be able to manage your privacy preferences for these social networks and their tools and widgets via your account with the social network.

Performance and Analytics

Some technologies help provide performance data on how the Services are functioning in order to improve nala.africa and the Services, including, for example, data on site and app functionality and speed to help us optimize nala.africa, how the Services are used to help us improve your experience on www.nala.africa, and detecting and gathering reporting on bugs to help make www.nala.africa work better.

The Site also employs Google Analytics to help understand how www.nala.africa is used by its community. For some of the advertising features listed below, like retargeting, data from Google Analytics may be combined with ww.nala.africa first-party data and third-party cookies (like Google‘s advertising cookies). To see how to opt-out of Google Analytics Advertising Features, see the Opt-Out section at the bottom of this policy.

You can find more information on how Google Analytics works in this Google guide.

Marketing Services

nala.africa partners with third-party service providers that may use various Cookie Technologies to permit us and them to learn about what ads you see and click when you visit www.nala.africa, the Apps, and affiliated sites or to show you ads on and off www.nala.africa. These may include things such as:

  • Frequency capping, which limits the number of times a user‘s browser or mobile device displays the same ad;
  • Attribution tracking, which estimates what advertising or marketing source brought someone to nala.africa, or determines what marketing source led to actions like a visit or a purchase;
  • Remarketing, which shows relevant ads to an audience based on prior shopping and browsing patterns on nala.africa;
  • Audience targeting, which refers to targeting advertisements to a large audience based on the audience ‘s known or inferred demographics;
  • Cross-device recognition, which recognizes actions across multiple devices or browsers.

Some third-party service providers may provide information like demographics, cross-device information, or interest categories from a combination of sources that, while not identifying you personally, permit us to provide you with more relevant and useful advertising. In some cases, this information may have non-marketing performance analytics uses as well.

www.nala.africa may collect your email address via cookies and pixels on the website through the use of trusted third-party partners. These partners may also combine your email information with other information they have access to such as mailing address so that www.nala.africa may serve relevant marketing offers to you via email and direct mail. If you do not want www.nala.africa to collect information about you, please contact admin@nala.africa to opt-out.

These technologies allow a partner to recognize your computer or mobile device each time you visit www.nala.africa or other websites and mobile applications based on data like a cookie, your IP address, or device ID, but do not allow access to other personal information from www.nala.africa. However, these technologies may allow us or a third party to recognize you, either from a single device or across devices, over time. These third parties are required to follow applicable laws, self-regulatory programs, and nala.africa data protection rules where applicable. However, nala.africa does not have control over these third parties, who each have their own privacy policies and privacy practices.

Consent, Contract, and Legitimate Interests in Processing

Certain Cookie Technologies are employed to make the Site function for its intended purpose, and are provided based on contractual necessity based on your agreement with nala.africa to perform the services you have requested.

By choosing to use our Services after having been notified of our use of Cookie Technologies in the ways described in this Policy, and, in applicable jurisdictions, through notice and unambiguous acknowledgement of your consent, you agree to such use.

Opt-in and Opt-out on Browsers

In addition, when you use www.nala.africa via a browser, you can change your web browser‘s settings to reflect your cookie preferences for cookies directly from the site you are on or for third-party cookies. Each browser is a little different, but usually these settings are under the “options” or “preferences” menu. The links below provide information about cookie settings for the browsers supported by nala.africa:

Opt-out of Third-Party Networks

If you do not wish to have this information used for the purpose of serving you interest-based advertisements, you may decline here. Please note this does not stop you from being served advertisements. Please note you will continue to receive generic advertisements. Please note that if you reject or block all cookies in your browser settings, you will not be able to take advantage of nala.africa Services as some cookies are necessary for the Site to function properly.

You can learn more about managing your preferences for ads online, particularly for many third-party advertising networks, through resources made available by Google Adsense at https://support.google.com/adsense

Google Analytics Opt-out

For Google Analytics Advertising Features, you can opt-out through Google Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out listed above). Google also provides a Google Analytics opt-out plug-in for the web.

Third-Party Tools

Various third parties provide browser plug-ins and apps that can help provide you information on, and limit or block, third-party cookies, web beacons, and some JavaScript-based technologies. nala.africa cannot vouch for the efficacy of a particular third-party product, but popular products that provide these privacy enhancements include Ghostery and AdBlock Plus.

Contact Us

If you have questions about the use of Cookie Technologies at nala.africa, or if you would like to make changes to the way your data is being used, please email nala.africa Privacy Policy team.

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